RTS Act
The Maharashtra Right to Public Services Act, 2015 is enacted and is in force since 28.04.2015 to ensure that notified services are provided to the citizens in a transparent, speedy and time-bound manner by various Government Departments and Public Authorities under the Government. Its objective is to provide easy, prompt and time bound services to the citizens.
The Maharashtra State Commission for Right to Public Service has been constituted under the above Act to monitor, coordinate, control and improve the public services being provided by the Government. The Commission consists of a Chief Commissioner and six Commissioners. The headquarter of the Commission is at the New Administrative Building, Opposite Mantralaya, Mumbai and the Divisional Offices of the Commissioners are at the six Divisional Headquarters.
If any notified service is not provided to any eligible person within stipulated time or is rejected without proper grounds, the concerned person may file 1st and 2nd appeals with the higher authorities and if he is not satisfied with their decision, hemay prefer third appeal to the Commission. The erring officer is liable for a penalty up to Rs 5000/- per case. Notified Services rendered by this Department are as per enclosed proforma.
Website of the Maharashtra State Commission for Right to Services is :- https://aaplesarkar.mahaonline.gov.in
| Serial No. | Department | Sub-Department | Service | Time Limit (Days) | Officer | First Appellate Officer | Second Appellate Officer | Service Available on Aaple Sarkar |
|---|---|---|---|---|---|---|---|---|
| 1 | Housing Department | Slum Rehabilitation Authority (SRA) | Services related to inheritance transfer | 30 | Deputy Collector, SRA | Secretary, SRA | CEO, SRA | Yes |
| 2 | Housing Department | Slum Rehabilitation Authority (SRA) | Transfer of tenements after 10 years of occupancy certificate | 30 | Deputy Collector, SRA | Secretary, SRA | CEO, SRA | Yes |
| 3 | Housing Department | Slum Rehabilitation Authority (SRA) | Registration of cooperative housing societies under slum rehabilitation schemes | 60 | Assistant Registrar, SRA | Assistant Registrar, SRA | Secretary, SRA | Yes |
| 4 | Housing Department | Maharashtra Housing and Area Development Authority (MHADA) | Transfer of ownership of residential flats/plots | 23 | Estate Manager Sion / Dharavi / Kurla / Chembur / Ghatkopar / Mulund / Bandra (West) / Bandra (East) / Malad / Goregaon / Borivali | Executive Engineer Mumbai City / Kurla / Mulund / Bandra / Goregaon / Borivali | Deputy Chief Officer | Yes |
| 5 | Housing Department | Maharashtra Housing and Area Development Authority (MHADA) | Transfer of ownership of non-residential flats/plots | 23 | Executive Engineer Mumbai City / Kurla / Mulund / Bandra / Goregaon / Borivali | Deputy Chief Officer | Chief Officer | Yes |
| 6 | Housing Department | Maharashtra Housing and Area Development Authority (MHADA) | Regularization of residential flats/plots | 23 | Estate Manager Sion / Dharavi / Kurla / Chembur / Ghatkopar / Mulund / Bandra (West) / Bandra (East) / Malad / Goregaon / Borivali | Executive Engineer Mumbai City / Kurla / Mulund / Bandra / Goregaon / Borivali | Deputy Chief Officer | Yes |
| 7 | Housing Department | Maharashtra Housing and Area Development Authority (MHADA) | Regularization of non-residential flats/plots | 23 | Executive Engineer, Mumbai City/Kurla/Mulund / Bandra/ Goregaon / Borivali | Deputy Chief Officer | Chief Officer | Yes |
| 8 | Housing Department | Maharashtra Housing and Area Development Authority (MHADA) | No dues certificate for outstanding payments | 19 | Estate Manager -1, Estate Manager -2, Estate Manager -3 | Executive Engineer -1, Executive Engineer -2 | Chief Officer | Yes |
| 9 | Housing Department | Maharashtra Housing and Area Development Authority (MHADA) | No objection certificate for mortgaging tenements/shops/plots | 12 | Estate Manager -1, Estate Manager -2, Estate Manager -3 | Executive Engineer -1, Executive Engineer -2 | Chief Officer | Yes |
| 10 | Housing Department | Maharashtra Housing and Area Development Authority (MHADA) | Sale permission for flats/shops | 15 | Estate Manager, Sion/Dharavi/Kurla/Chembur / Ghatkopar / Mulund / Bandra (West) / Bandra (East) / Malad / Goregaon / Borivali | Executive Engineer, Mumbai City/Kurla/Mulund / Bandra/ Goregaon / Borivali | Deputy Chief Officer | Yes |
| 11 | Housing Department | Maharashtra Housing and Area Development Authority (MHADA) | Sale permission for plots | 18 | Estate Manager -1, Estate Manager -2, Estate Manager -3 | Executive Engineer -1, Executive Engineer -2 | Chief Officer | Yes |
| 12 | Housing Department | Maharashtra Housing and Area Development Authority (MHADA) | Payment certificate for outstanding loan balance for plots | 21 | Estate Manager -1, Estate Manager -2, Estate Manager -3 | Executive Engineer -1, Executive Engineer -2 | Chief Officer | Yes |
| 13 | Housing Department | Maharashtra Housing and Area Development Authority (MHADA) | Payment certificate for outstanding hire-purchase balance for flats | 1 | Estate Manager -1, Estate Manager -2, Estate Manager -3 | Executive Engineer -1, Executive Engineer -2 | Chief Officer | Yes |
| 14 | Housing Department | Maharashtra Housing and Area Development Authority (MHADA) | Certified copies of documents from tenement/shop/plot files | – | – | – | – | Yes |
| 15 | Housing Department | Maharashtra Housing and Area Development Authority (MHADA) | No objection certificate for renting residential flats | 8 | Estate Manager -1, Estate Manager -2, Estate Manager -3 | Executive Engineer -1, Executive Engineer -2 | Chief Officer | Yes |
| 16 | Housing Department | Mumbai Building Repairs and Reconstruction Board (MBRRB) | Transfer of ownership of residential flats/plots | 23 | Estate Manager, Sion/Dharavi/Kurla/Chembur / Ghatkopar / Mulund / Bandra (West) / Bandra (East) / Malad / Goregaon / Borivali | Executive Engineer, Mumbai City/Kurla/Mulund / Bandra/ Goregaon / Borivali | Deputy Chief Officer | Yes |
| 17 | Housing Department | Mumbai Building Repairs and Reconstruction Board (MBRRB) | Transfer of ownership of non-residential flats/plots | 23 | Executive Engineer, Mumbai City/Kurla/Mulund / Bandra/ Goregaon / Borivali | Deputy Chief Officer | Chief Officer | Yes |
| 18 | Housing Department | Mumbai Building Repairs and Reconstruction Board (MBRRB) | Regularization of residential flats/plots | 23 | Deputy Chief Engineer, Division-1(A) (A,C-1), (B) (C-2, C-3) | Deputy Chief Engineer, Division-1 (A,C-1, C-2, C-3) | Deputy Chief Officer | Yes |
| 19 | Housing Department | Mumbai Building Repairs and Reconstruction Board (MBRRB) | Regularization of non-residential flats/plots | 23 | Deputy Chief Engineer, Division-1(A) (A,C-1), (B) (C-2, C-3) | Deputy Chief Engineer (MBRR) | Deputy Chief Officer (MBRR) | Yes |